Privacy Policy

Aurien Media is a digital marketing and creative agency based in Ahmedabad, Gujarat, India. This policy covers the website aurienmedia.in. If you have any question about it, email connect@aurienmedia.in or call +91 93160 16985.

When you send the contact form, we receive your name, your email address and your message. The phone or WhatsApp number, the service you choose and the subject line are optional, and we receive them only if you fill them in.

We use these details only to reply to your enquiry and, if we work together, to run your project. We do not add you to a mailing list and we do not sell or rent your details to anyone.

The form is sent by EmailJS (emailjs.com), a service that delivers website form messages by email. EmailJS passes your message to our email inbox, which is hosted by Hostinger. Both services process your details only to deliver and store our email.

EmailJS may process your details on servers outside India.

At the same time, a copy of your form details goes to our private Google workspace (Google Apps Script and Google Sheets), where we keep track of enquiries and reply to them. The copy also records the page you sent the form from and any campaign tag in its web address. If you give an email address, we send you a short thank-you email from our Gmail account. Google may process your details on servers outside India.

If you tap a WhatsApp button, WhatsApp opens on your device and your conversation with us takes place on WhatsApp, under WhatsApp's own privacy policy. We see your WhatsApp number, name and messages, and use them only to reply to you.

If you call or email us, we see your number or email address and use it only to reply to you.

This website does not use Google Analytics, advertising pixels or any other tracking tools, and it does not set cookies.

To avoid showing you the opening animation twice, the site saves one small note in your browser's session storage. It contains no personal information and is cleared when you close the tab.

Like any website, our hosting provider (Hostinger) keeps basic technical logs, such as IP address, browser type and the pages requested, to keep the site secure and running.

If we add analytics or advertising tools in future, we will update this policy first.

Enquiries that do not become projects, whether they reach us through the form, WhatsApp, phone or email, are deleted after 12 months.

If we work together, we keep client records such as contracts, invoices and project files for 8 years after the project ends, to meet Indian tax record-keeping requirements.

You can ask us to show you the details we hold about you, correct them or delete them. Email connect@aurienmedia.in and we will respond within 30 days.

You can withdraw your consent at any time by emailing connect@aurienmedia.in.

If you are not satisfied with our response, you can complain to the Data Protection Board of India.

Rohit Shah, Founder & CEO. Email connect@aurienmedia.in or call +91 93160 16985.

This website is not meant for children under 18, and we do not knowingly collect their details.

If we change how we handle your details, we will update this page and the date at the top of this page.